A couple of months ago i bought an LG G2 Sprint from eBay. It was a new but unboxed phone, even the original screen protector was in place. I turned on the phone tried to do the initial setup. To my dismay, i found that it is affected by a bad touch.I had to touch a few times before the screen recognized any input. I was very frustrated as no one can expect this from a new phone. I immediately captured a video of the touch behavior and sent it to the seller. He said I should try to do a factory reset. I was so disappointed I said, I just want to return the phone as its a hardware issue. He sent me the return shipping label. I was just about to pack it and sent it back when I thought let’s
give it one try. I did a factory reset via recovery and voila, the touch started working in a perfect manner. So, I realized one thing that before drawing conclusions, a factory reset should be always given a chance.
Factory reset or Hard Reset should not be the first troubleshooting step if anything goes wrong with your phone. If your phone is frozen, gets hot, draining the battery faster than normal, no sound, stuck in boot loop etc. you should first try a soft reset. i.e turning the phone off and on. In Tribute 5, you can do this by removing and re-inserting the battery and then turning ON the phone.
If this doesn’t solve the problem then check if a 3rd party app is causing trouble. To test this, boot the phone in Safe Mode. If its working fine in safe mode that means an external app needs to be removed. Uninstall the apps one by
one until you find the culprit.
If all the above basic troubleshooting steps are exhausted, then you should proceed to next step i.e Factory Reset. Before doing this, backup your important data as the internal phone storage will be wiped completely.
How to Factory Reset / Hard Reset LG Tribute 5 LS675 –
If your phone is turning on, the touchscreen is working fine & you’re not locked out, then the factory reset can be performed via System Settings < Backup and Reset. Settings can be accessed directly by Long Pressing the recent apps key or via Notification Bar.
On “Backup and Restore” page you can take a backup of your account data. Photos, Videos, and Documents stored in internal memory will get wiped, so you should move it to your memory card before resetting the phone.
Click on “Factory Data Reset” and it’ll take you to the confirmation page.
Click on “Reset Phone” and wait for the process to complete.
LG Tribute 5 Factory Reset via Recovery Mode –
In case you’ve bought a used Tribute 5 which is locked with previous owner password or locked out due to some other reason, the factory reset has to be performed via Recovery Mode.